We endeavour to ship the products at the same day or next day when we receive your payment into our accounts. However, in some circumstances it can take up to 4-7 Days to ship an item, using the following carriers: Fedex/TNT, DHL, Auspost, Brinks or Ferrari.
The service selected is dependent on the value of the item/watch sold/being shipped, your location, transit time, courier availability, cost etc.
In most circumstances, we have delivered shipments the next day after we ship, but if you are in a remote location or in ACT, it can add from one extra day to a few extra days. It is not uncommon to have flight delays, or other delays beyond our control where a next day shipment can be delayed by one business day to a few business days, although it is not very often that we see such delays.
To return your product, you should mail your product to us after confirming the delivery address for us. You will be responsible for paying for your own shipping and insurance costs for returning your item (subject to Return Authorization process completed).
Shipping costs are non-refundable. If you receive a refund, and we organized the return shipping/label for you, the cost of return shipping plus handling/admin charge will be deducted from your refund. We will advise this cost prior to booking your return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or if we will receive it in the same condition as you shipped it, or if we will receive only part shipment or an empty shipping box e.g., the box with no watch or item inside.
INSURED SHIPPING (if applicable).
You agree that you will video record unboxing of any item that we have delivered to you to be able to produce evidence in the event when there is an insurance claim for a missing, stolen or damaged product in transit.
You agree that if you are not able to produce a video evidence of you receiving our shipping (sealed) box with damaged content, missing item, empty shipping box etc. then the insurance will become null and void.
You agree to visually check all the sides of the box and report any issues or signs of potential third party intervention during transit, prior to unboxing.
You agree that you will verify the shipping box to match with the photos that we may have sent to you at the time of shipping, and report any issues to us prior to opening the box. In the event when you received the shipping box differently from how it looked in the photos that we may have sent to you at the time of shipping, and you fail to report it to us prior to unboxing, you agree that the insurance claim will become null and void.
Refer to our T&Cs for full details.