PATEK PHILIPPE COMPLICATION ANNUAL CALENDAR 5396G-011 WHITE DIAL

Every watch we sell comes with a guarantee of authenticity. We have a rigorous process of authentication which goes past just the authentication and extends to performance testing of the watch. Following as below are some of the checks we complete on our watches before we sell:

• The watches are sourced from our trusted partner network, most of which are reputed businesses of the industry.
• We inspect the finer details of the watch upon receiving, which includes an in-depth inspection of the dial, the movement and finer components.
• The watch is tested and verified using sophisticated and modern Swiss machines we have available in-house. This includes:
  • Watch movement health check which includes its movement timekeeping/accuracy, amplitude a
  • Upon authentication and examination, a pressure testing is completed to evaluate its water resistance

You are also welcome to authenticate the watch when you receive it from us. Our return policy is that you can return any watch you purchase from us within 01 day if you find any issues or if the watch is not as we described it to be, to receive a full refund.

We are a preowned and/or pre-loved watch dealer meaning that while the watch may be unused, unworn and new in condition, it was previously owned by someone as sold by the factory/flagship boutique of the brand such as Rolex, AP, Patek etc.

We take high resolution and multiple photos from each watch to showcase its true and as-is condition showing the watch from multiple angles. These photos form part of the listing so what you see in our photos, is exactly what you will receive when you purchase from us.

If, when we deliver the watch to you, you don’t find the watch in the condition as we’ve advertised it in, you can return it to us for a full refund — refer to our Returns policy.

We describe the condition of watches as below:

Brand New:

• The watch is unused, and new in condition.
• There are no signs of use but there may be some handling marks. The handling marks mostly apply to older year/older stock pieces inherently from storage, handling etc. but can sometimes exist on recent year/fresh stock pieces too. 
• Photos on the listing form part of the condition disclosure.

Unworn:

• The watch is not worn or used but there may be some light marks from storage and handling.
• The watch may be New-old-stock (NOS), not current dated (the date on the card is previous year)
• Photos on the listing form part of the condition disclosure.

Mint:

• The watch is not unworn, but it’s very carefully and lightly used. There may be little to no signs of use, with no deep marks or scratches of note unless you inspect up close, at a particular angle, using a loupe etc. i.e. the marks are not discernible in day-to-day wear.
• The watch may have been lightly refinished/polished to make it retail ready, unless specified otherwise.
• No dents or dings visible to unaided human eye or can be physically felt when you rub your finger over the surface.
• No chips on the crystal visible to unaided human eye.
• No cracks on the crystal.
• Movement running adequately and the watch is keeping time.
• Photos on the listing form part of the condition disclosure.

Excellent:

• The watch has light signs of use and/or wear.
• There may be little dents, surface roughness, or minor nicks on the case and/or bracelet.
• The movement may need servicing.
• The watch may have been refinished/polished.
• Crystal may have light chips but no cracks i.e. the water resistance of the watch is not compromised.
• Photos on the listing form part of the condition disclosure.

Good:

• The watch has obvious signs of wear or use.
• There may be dents, edges deformed and obvious imperfections.
• The crystal may have a crack(s) and/or chips.
• The movement needs servicing, and the watch doesn’t keep time well.
• Photos on the listing form part of the condition disclosure.

We have sold thousands of watches and delivered them to our customers across Australia and beyond. Please check out our reviews from our customers on Google, Facebook or Chrono24 to see what they say about us after their online purchase of a luxury timepiece from us.

The overnight express is the name of the service used. It doesn’t guarantee that you will receive the watch the next day. However, the service does aim to deliver overnight and in most instances, we have delivered watches the next day. The delays on the other hand, are also possible and are not something that we haven’t seen before. We request ordering 3-4 business days in advance to allow for shipping delays, payment delays etc.

If you’re paying by credit/debit card, then there will be a Security Hold delay. Please refer to our Terms & Conditions for complete details.

We accept bank transfer, and Visa, Master and American Express Credit/Debit Cards. For any watch purchases, please contact us to discuss the watch details, shipping and payment details.

Yes, our invoice will come with a secure online payment link which will allow you to manually edit the amount that you wish to charge to the respective card. Once that part payment is processed, the system will automatically send you the payment receipt along with an updated invoice with the balance to be paid which can be processed using your other card(s) or payment method.

Yes, certainly. Our invoice will come with a payment link for credit card and bank details for EFT. You can manually enter the amount you wish to charge to your credit card using our secure payment link and pay the balance via bank transfer referencing the invoice number.

Yes, we accept payment in USD, however, our prices listed are all in AUD. To get the accurate USD price for the watch that you may be interested in, please reach out to us and we will provide you the quote based on currency rate at the time.

When you make payment via Bank Transfer, we endeavour to ship the products at the same day or next business day when we receive your payment into our bank account. However, in some circumstances it can take up to 4-7 Days to ship an item, using the following carriers: Fedex/TNT, DHL, Auspost, Brinks or Ferrari.

When you make payment via Credit or Debit Card, we apply a “Security Hold” for 2 full business days from the date of the payment, before we will ship the item to you. Once the security hold is completed, we endeavour to ship the products the next day. However, in some circumstances it can take up to 4-7 Days to ship an item, using the following carriers: Fedex/TNT, DHL, Auspost, Brinks or Ferrari. Please click here to view the shipping policy

Due to the premium service we use, and the insurance for high value of watches, our shipping partners also require one day notice to book/process the shipments especially if you’re ordering a watch above $50,000 AUD in value.
Please get in touch with us prior to placing the order if your order is urgent and we can work out the quickest solution for you. You can email us on Hello@calibre24.com.au

We are an online store, but shall you wish to inspect a piece, we can arrange to send you video clips of the piece you’re interested in. We can also arrange for a face-to-face transaction in Perth, WA, provided that you are purchasing the timepiece. We do not have a physical store where we can facilitate to show full collection or viewing to try on the watches. Also, if you are interested in viewing a timepiece that is listed as brand new and unworn, then although we may facilitate an in-person purchase and prior viewing, we will not allow handling of the watch or try-ons – this is to preserve the condition of the watch as true new for its new owner.

Yes, we are a GST registered business for Australian customers, and all the prices include GST, unless otherwise specified in the listing. Please note that some watches we have available are listed for overseas clientele, which do not have the Australian GST component added into the listed prices. This is categorically mentioned on the listing as it applies and added to the price when sold to customers residing in Australia.

Yes we have sold and delivered countless watches overseas and globally. If you are located in the USA, then we can also offer you a price estimate for the watch delivered to you with all taxes and duties paid by us i.e. our price will include import taxes into the US and insured shipping – and you will pay nothing more to receive the watch.

We are not affiliated with any watch brand or watchmaker, and as such we are not Authorised Dealers for any watches that we sell. We specialize in buying and selling pre-owned and preloved watches, although most of the watches we deal in are in unworn and new condition.

We are an independent business, founded, run and managed by a watch collector and enthusiast Hafiz J Mehmood.