.png)
COMMON QUERIES
You Asked, We Answered
WHAT IS YOUR RETURN POLICY?
Please think carefully while deciding to purchase a piece and ask any questions that you may have. We do not accept returns or change of minds. The returns dont apply unless the item received is different in condition or details from the advertisement, or it's damaged during the transit.
DO YOU HAVE ANY PAST SALES REFERENCES?
Yes, we have sold many high end watches across Australia and can supply references for past sales. We also manage and admin the biggest Australian Watch Groups and communities, with over 45,000 members combined, consisting of Australian watch enthusiasts.
I AM LOOKING TO ORDER ONLINE. WHAT DOES OVERNIGHT EXPRESS SHIPPING MEAN? DO YOU GUARANTEE THAT I WILL RECEIVE THE WATCH NEXT DAY OF MY ORDER?
The overnight express is the name of the service used. It doesn't guarantee that you will definitely receive the watch next day however in most instances, we have delivered watches next day. The delays are however possible and not something that we haven't seen before. We request ordering 2-3 days in advance to allow for shipping delays, payment delays etc.
WHAT ARE THE PAYMENT OPTIONS?
We accept bank transfer, and Visa/Master/Amex Credit/Debit Cards. For any Watch purchases, please contact us using the email ID or contact form to discuss the watch details, shipping and payment details.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED AFTER I HAVE PLACED THE ORDER?
We will arrange for shipping as soon as the funds are received in our account. If you're paying by bank, it can take up to one business day for the funds to clear into our account after the payment. If you're paying by credit/master/Visa cards, then the payment will be instant and we can process the shipping as soon as you've paid.
Due to the premium service we use, and the insurance for high value of watches, our shipping partners also require one day notice to book/process the shipments.
Please get in touch with us prior to placing the order if your order is urgent and we can work out the quickest solution for you. You can email us on Hello@calibre24.com.au
WHY TO CONSIGN WITH CALIBRE24?
We represent and have devoted years in building Watch communities in Australia, and in producing watch reviews investing thousands of hours, for the love and passion of watches. We have also sold countless high end watches and can provide references from our customers, as required. Our watch groups comprising of over 45,000 members also feature and highlight our listings and the online shop, increasing the chances of quicker sales, shall you wish to consign your watches with us. We get close to 1000 views of our website daily, so the exposure to your listing on our website is unmatched with listing privately or through other avenues. Last, but not the least, is there any price to put to a seamless and stress-free transaction we offer? Please check our reviews on our Facebook page to see what our customers have to say about their experience with us.
WHO IS THIS PAGE FOUNDED BY?
This website is managed and run by Hafiz J Mehmood; the watch YouTuber, the Facebook community leader for watch communities, and a watch enthusiast.
I WANT TO SELL/CONSIGN A WATCH. CAN YOU HELP?
Yes, most of the pieces listed on our website are consignment pieces. We specialise in consignment pieces and sell them relatively quickly and very competitive prices due to our exposure to the watch market. For a fuss-free sale of your piece through us, please fill in the consignment form or simply send us a message to receive the best prices and safest experience for your valuable timepiece.
CAN I INSPECT A WATCH PRIOR TO PURCHASE?
We are primarily an online store, but shall you wish to inspect a piece, we can arrange to send you video clips of the the piece you're interested in. We can also arrange for a face to face transaction/purchase in Perth, WA. We unfortunately do not have a physical store where we can facilitate to show full collection or viewing to try on the watches.
ARE YOU AFFILIATED WITH ANY WATCH BRANDS?
We are not affiliated with any watch brand or watchmaker, and as such we are not Authorised Dealers. We are an independent business, founded, run and managed by a watch collector and enthusiast Hafiz J Mehmood.
ARE YOU GST REGISTERED AND DO YOU PRICES INCLUDE GST?
Yes, we are GST registered for Australian customers, and all the prices include GST, unless otherwise specified in the listing.
CAN I CONSIGN ANY WATCH WITH YOU?
We limit the watches we consign to models and brands with value/sale price of more than $10,000 AUD. This is only because that's the niche we deal with and have the largest following for. Any other price range (lower than $10,000) is not our niche, market and we try to not commit those pieces. We can however mark an exception for you if you still need our help. Please reach out to us prior to submitting the consignment form if you still seek our help with selling under $10K watch(es) with us.
I WANT TO CONSIGN MY WATCH WITH YOU BUT I AM INTERSTATE. HOW CAN I SECURELY SHIP THE WATCH TO YOU? I ALSO CAN'T FIND A SERVICE THAT WILL INSURE SUCH A HIGH VALUE WATCH.
As we are a consignment platform, we look at every element of the sale including safe and secure shipping. Accordingly, you don't have to worry about insuring or finding a service provider who will ship a high value watch.
Once you're ready to consign with us and have signed our Consignment Note, we will arrange for safe and fully insured collection from yourself, regardless of where in Australia or overseas are you located. You just pack the watch and stick the label that we will provide. And rest, we will do everything for you.
I RECENTLY PURCHASED A ROLEX THAT I WANT TO SELL. I AM WORRIED THAT IF I SELL IT, I WILL BE SEEN AS A SELLER AND MY REPUTE MAY BE IMPACTED. DO YOU BUY OR CAN YOU HELP?
In consigning your watch(es) with us, you remain completely anonymous to the buyers or market during the sale. We become the sellers and act as your agent to sell your watch. Your name and details stay with us and aren't shared outside to any buyer and they remain completely confidential throughout the process.
We also grey out the watch serial numbers in the photos on our website to protect the privacy of our customers.
I RECENTLY PURCHASED A ROLEX THAT I WANT TO SELL. I AM WORRIED THAT IF I SELL IT, I WILL BE SEEN AS A SELLER AND MY REPUTE MAY BE IMPACTED. DO YOU BUY OR CAN YOU HELP?
In consigning your watch(es) with us, you remain completely anonymous to the buyers or market during the sale. We become the sellers and act as your agent to sell your watch. Your name and details stay with us and aren't shared outside to any buyer and they remain completely confidential throughout the process.
We also grey out the watch serial numbers in the photos on our website to protect the privacy of our customers.