PAYMENT OF AN ORDER
Payments for an Order are accepted via credit card (please contact us for our list of accepted credit cards). We do not accept cryptocurrency or cash payments.
Calibre24 may not be able to, or may decline to, accept payment from you for any reason including, but not limited to:
- If the name on the credit card/account name does not match the name on the Order Request, or if the Order Request and payment are considered suspicious;
- Where our fraud detection systems detect possible irregularities;
- Because your financial institution has declined payment or flagged a suspected breach;
- Because your credit card has expired.
If you’re sending the payment from a business account, we will require documentation including but not limited to Certificate of incorporation, ASIC Extract, Company Share structure, Registration proof, ownership of bank account etc.
In these cases, Calibre24 may refuse to accept your Order Request or place your Order Request on hold while requesting additional information from you (such as proof of identity documents).
Should we not hear back from you, or if we do not accept your proof of identity due to suspected fraud, Calibre24 reserves the right to cancel your Order.
PICK UP OF GOODS IN-STORE
You may elect to conveniently pick up your Goods at the Calibre24 showroom if you wish. This option can be chosen when you checkout on the Calibre24 website. There is no charge for this service. Please note that an appointment booking is required; our showroom operates via appointment only.
You acknowledge and agree that:
- Only the relevant person who ordered the goods may pick up the Goods in-store, unless otherwise agreed between you and Calibre24. Calibre24 may request you to provide photo identification upon pick up to verify you are the purchaser. If requested, you must allow Calibre24 to take a photo/copy of the provided identification for fraud prevention purposes. The copy of identification will be kept for records and will not be used for any other purpose unless stated in the section below.
- You may pick up the Goods once the Order has been accepted by us and a notification has been sent to you advising the Goods are ready for collection.
- Calibre24 reserves the right to refuse collection of Goods if you cannot or will not satisfy the requirements set out above.
For Showrooms pick-up, please allow a minimum of 2–4 business days in addition to your Completion Date for your order.
Calibre24 may retain a copy of identification provided for fraud prevention, security, and verification purposes in accordance with its Privacy Policy.
Clients will be notified once their Goods are ready for collection. Goods must be collected within a reasonable timeframe following notification.
Know Your Customer Notice
This Collection Notice has been developed in accordance with applicable data protection and privacy laws and intends to inform you of what Personal Data we will collect from you as part of our due diligence processes.
As a licensed second-hand dealer, Calibre24 is required to comply with obligations under the Western Australian Pawnbrokers and Second-hand Dealers Act 1994 which has similar requirements.
To comply with these obligations, we are required to check a customer’s identity by collecting and verifying their Personal Data before providing them with our products and services. We are also required to periodically collect Personal Data to check that the information we hold is accurate and up to date, which may involve us re-verifying a customer’s identity.
The type of Personal Data we may collect includes your:
- full name
- date of birth
- telephone number
- email address
- residential address (plus billing and shipping addresses, if applicable)
- occupation
- other information that you provide us to establish your identity, such as your
- driver’s licence, passport or national identity card.
- A recent utility bill (issued within last three months) confirming your name and residential address.
We may also collect the following special categories of data:
- bank account number (and other financial and transactional information)
- signature
- a yes/no response as to whether you have any criminal convictions
- details of the alleged criminal convictions if a yes response is returned, such as the nature of the crime (i.e. narcotics, trafficking, or environmental) and the sentence
- details of your political affiliations or political exposure.
- Evidence of purchase if you’re selling to us or consigning with us.
What data we collect may vary depending on the type of service we are providing. For example, we may require additional information from sole traders, Australian companies, non-Australian companies, trusts, superannuation funds, partnerships, or associations. Data may also vary depending on which country you reside or operate your business in.
We may collect personal information from you in several ways, including, but not limited to:
- by email
- over the telephone
- through written correspondence and forms
- through our website (including when you create an account or use a webform)
- in person
- when you upload the information.
Calibre24 may disclose your personal information to third parties including:
- For the purpose of verifying your identity
- service providers, such as delivery carriers, if you place an order for delivery
- organisations to meet certain contractual, legal, or regulatory obligations.
OVERDUE PAYMENT
In the event where a client has failed to make final payment or has not responded to Calibre24 requests for payment within 28 days from the date of order completion, Calibre24 reserves the right to cancel the Order.
In the event of cancellation due to non-payment or non-response, any amounts previously paid towards the Order, including deposits, instalments, or partial payments, will be forfeited.
Calibre24 may also, at its sole discretion:
- retain, repurpose, dismantle, or resell the item; and/or
- recover any outstanding amounts owed in connection with the Order.
Prior to cancellation, Calibre24 will make reasonable attempts to contact the client using the contact details provided with the Order.
CHANGE OF MIND
If the order is paid for partially or in full but we have not shipped the item to you yet, and you wish to cancel the entire order, you will receive a credit note for the full purchased amount of the invoice, valid for thirty-six (36) months or you may exchange any items on your order for other item(s) of equal or greater value. Any additional items to the order will be added with the current advertised price and may attract further delivery fees.
If you choose to terminate your standard purchase order before taking possession and only if you do not want a store Credit or exchange, then you will be subject to a cancellation fee. The cancellation fee will be calculated as thirty percent (30%) of the total initial purchase value of the requested cancelled item as dated on the Tax Invoice. If you opt for a refund, we will apply the Cancellation fee and return the remainder to you via the same method of payment.
UNCOLLECTED GOODS
Clients will be notified once their Goods are ready for collection or dispatch.
Where Goods that are fully paid for remain uncollected after 28 days following notification of order completion, Calibre24 may issue a final notice requesting collection or further instructions.
If the client fails to respond, arrange collection, or finalise the Order within 90 days of the final notice, Calibre24 reserves the right to:
- cancel the Order;
- forfeit any amounts previously paid towards the Order, including deposits and instalments; or
- retain, repurpose, dismantle, dispose of, or resell the Goods at its sole discretion.
Calibre24 will not be liable for any loss, damage, or claim arising from the cancellation, disposal, repurposing, or resale of uncollected Goods after the expiry of the stated collection period.
MECHANICAL CONDITION, ACCURACY & TIMEKEEPING
All pre-owned watches are sold having regard to their age, condition, service history (where known), and the inherent characteristics of a mechanical timepiece.
Unless expressly stated otherwise in writing at the time of sale, any accuracy, power reserve, water resistance, chronometer certification or other performance specification published by the manufacturer relates to the watch or model when new and does not constitute a representation or guarantee that a pre-owned watch will continue to achieve its original factory specifications or tolerances.
Mechanical watches are inherently subject to variations in timekeeping. Accuracy and performance may be affected by factors including age, movement condition, service history, position, wearing habits, state of wind, power reserve, temperature, magnetism, shock and other environmental or operational factors.
Accordingly, minor variations in timekeeping, including performance outside the manufacturer’s original factory tolerance, do not of themselves indicate that a pre-owned watch is defective or requires repair or servicing.
Where a watch is covered by our Dealer Mechanical Warranty, we warrant that the movement will remain in reasonable mechanical working order during the applicable warranty period, having regard to the watch’s age, condition, service history where known, price and other relevant circumstances.
If a customer reports a material timekeeping or mechanical issue during the warranty period, we may inspect and test the watch, or arrange for it to be assessed by a suitably qualified watchmaker, to determine whether a mechanical fault exists. Assessment may include, where appropriate, rate, amplitude, beat error, power reserve and general movement operation.
A watch will not automatically be considered mechanically defective solely because it does not achieve the manufacturer’s original new-watch accuracy specification. The mechanical condition and performance of a pre-owned watch will be assessed reasonably having regard to its individual age, condition, service history and characteristics.
Where inspection identifies a mechanical defect covered by our Dealer Mechanical Warranty, we will provide an appropriate remedy in accordance with the terms of that warranty and applicable law.
This warranty does not cover issues arising from accidental damage, impact, misuse, improper handling, magnetisation, water or moisture ingress where water resistance has not been expressly warranted, unauthorised opening or repair, modification, or damage caused after delivery to the customer.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
POWER RESERVE & AUTOMATIC WINDING
Manufacturer-stated power reserve figures represent approximate performance from a sufficiently or fully wound movement under applicable test conditions and do not represent a guarantee that a particular number of hours of wrist wear will produce the stated power reserve. Automatic winding depends upon the frequency and extent of wrist movement and may vary substantially between wearers and lifestyles. The number of hours for which a watch has been worn, by itself, is therefore not a measure of its power-reserve performance. Where a power-reserve concern is raised, the Dealer may assess the watch from an adequately manually wound state under reasonable testing conditions. For pre-owned watches, reasonable allowance will also be made for the watch’s age, condition and service history.
DEALER MECHANICAL WARRANTY
Unless otherwise stated in writing at the time of sale, Calibre24 provides a 6-month Dealer Mechanical Warranty from the date of purchase on pre-owned watches sold by us.
The Dealer Mechanical Warranty covers defects affecting the normal mechanical operation of the watch movement that arise during the warranty period under normal use. Where a covered defect is confirmed, Calibre24 will, at its cost, arrange for the watch to be inspected and repaired by a suitably qualified watchmaker.
The warranty applies to the mechanical functionality of the watch having regard to its age, condition, service history (where known), and the inherent characteristics of a pre-owned mechanical timepiece. It does not guarantee that a pre-owned watch will continue to meet the manufacturer’s original factory specifications, including original accuracy or power-reserve tolerances, unless expressly stated by Calibre24 in writing at the time of sale.
Minor variations in timekeeping or performance do not, by themselves, constitute a defect. Where a timekeeping concern is raised, Calibre24 may inspect or test the watch, or arrange for assessment by a suitably qualified watchmaker, to determine whether a mechanical defect exists.
The Dealer Mechanical Warranty does not cover:
- normal wear and tear or deterioration associated with the age and previous use of the watch;
- cosmetic condition or deterioration, including scratches, dents, polishing, fading, discolouration, bracelets, clasps, straps, buckles, crystals or external finishes;
- accidental damage, impact, shock, misuse, negligence or improper handling;
- magnetisation or timekeeping variations caused by external magnetic fields;
- damage caused by water or moisture ingress unless water resistance was expressly warranted in writing by Calibre24 at the time of sale;
- damage resulting from operation of the crown, pushers or other functions contrary to the manufacturer’s intended operation;
- faults or damage resulting from alteration, modification, opening, servicing or repair by any third party after purchase;
- theft, loss or damage occurring after delivery of the watch; or
- any defect or condition that was specifically disclosed to the purchaser before purchase.
To make a claim under this Dealer Mechanical Warranty, the purchaser must contact Calibre24 during the 6-month warranty period, provide proof of purchase and make the watch available to Calibre24 for inspection. The watch must not be opened, serviced or repaired by a third party before Calibre24 has had a reasonable opportunity to inspect and assess the claimed defect.
The benefits provided by this Dealer Mechanical Warranty are in addition to any other rights and remedies available to the purchaser under applicable law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.